Terms & Conditions

Florova is an online platform (Software as a Service) for managing a flower shop — stock, sales, clients and reports. The platform is operated by IACOB MIHAI-ALBERTO PFA (Authorized Natural Person, CUI 54802933, ORC No. F2026028449007, CAEN 6210, professional office in Bucharest, Romania — full address on the invoice and upon request).

Contact address: contact@albertoiacob.ro · Bucharest, Romania.

The service agreement is concluded with each client at the moment a paid subscription is activated, with all complete tax details included on the invoice.

By creating an account or using the platform, the user declares that they have read, understood and accept these terms. If you do not agree with any of the provisions, please do not use the platform.

For users under the age of 18, the consent of a legal guardian is required. Florova is intended for professional use (B2B) — for flower shop operators, wholesalers and growers.

The platform offers the following main features:

• Stock management with real per-lot cost (first in, first out)
• 3-step sale recording with PDF receipt generation
• Client CRM with order history and per-client margin
• Reports on sales trends, top products, margin, losses
• Your data is stored in a secure cloud database (EU-West region), with automatic synchronization across devices (phone, tablet, computer). Automatic daily backup + restore to any point in the last 30 days.
• Installable app (PWA) for Android/iOS phones, without installing through app stores

Data isolation between flower shops (strict per-account separation) is enforced at the database level, with a forensic audit log and 7-year retention — in accordance with the Romanian Tax Code Art. 25 para. (4) (retention of supporting documents) and our internal GDPR retention policy (Art. 5 lit. e, the storage limitation principle).

The services may be extended, modified or discontinued. We will announce any significant change at least 30 days in advance, by email or within the app.

The user is responsible for keeping their login credentials secure. We recommend using a unique password of at least 12 characters and not sharing it with anyone.

Authentication is handled through Better Auth with scrypt hashing for passwords — we never have access to your password in plaintext. Sessions are managed through httpOnly + Secure cookies (over HTTPS), SameSite=Lax. Email address verification is mandatory when creating an account. Two-factor authentication (2FA) is available in Settings → Security and we recommend it for all accounts.

If you suspect unauthorized access, please contact us immediately at contact@albertoiacob.ro.

The platform offers the following plans (prices excluding VAT):

• Pro Solo — 179 RON/month, one flower shop, cloud sync, export, multi-device, own website included.
• Pro Duo — 279 RON/month, two locations, multi-user with roles, reports across both.
• Pro Multi — 399 RON/month, 3–5 locations, multi-user, consolidated reports.

Annual billing grants the equivalent of two free months (annual price = 10 × the monthly price).

Payments will be processed through Stripe (once online payment acceptance is activated). Tax invoices will be issued in accordance with the Romanian Tax Code and made available for download from your account.

Commercial terms: the price and conditions of each subscription are set at the time of subscribing and confirmed in writing before activation.

Refund: in accordance with GO 34/2014 on consumer rights, you have the right to withdraw within 14 calendar days of activating a paid subscription, without justification. The refund is made within a maximum of 14 days from the request, using the same payment method originally used.

Waiver of the right of withdrawal for immediate performance: by activating the paid subscription and immediately using the platform, I give my consent for immediate performance and acknowledge that I lose the 14-day right of withdrawal for the portion of the service actually used (in accordance with GO 34/2014 art. 16(m)). For the remaining unused portion of the subscription, the 14-day right of withdrawal remains applicable.

Cancellation: you can cancel your subscription at any time by a request to contact@albertoiacob.ro — we confirm within a maximum of 2 business days. Access remains active until the end of the paid period. Data remains available for export for 90 days after cancellation, then is archived and subsequently deleted — except for the tax history (invoices), which is kept for 10 years in accordance with Tax Code Art. 25(4).

The data you enter into the platform (products, sales, clients, etc.) belongs to you 100%. Florova processes it only to provide you with the services described. See details in the Privacy Policy.

You can export all your data at any time (CSV, JSON) and delete it completely (GDPR right to be forgotten, Art. 17) by a request to contact@albertoiacob.ro or, once the feature is launched, directly from Settings.

Please do NOT use the platform for:

• Illegal activities under Romanian or European law
• Technical attacks (brute-force, abusive scraping, vulnerability exploitation)
• Spam, phishing, malware distribution
• Uploading content that infringes third-party copyright or trademarks
• Abuse of the email system (once we enable it)

We reserve the right to suspend or close accounts that violate these rules, with prior notice (except in cases of legal or security emergency).

Florova is provided “as is”. We do everything in our power for availability and accuracy (target uptime ≥ 99% monthly), but we cannot guarantee the total absence of errors or interruptions.

Our maximum liability, in any situation, is limited to the amount you paid for the subscription in the last 12 months before the event that gave rise to the compensation claim.

We are not responsible for indirect damages, loss of profit or reputational harm resulting from the use of or inability to use the platform.

Consumer exception: this limitation-of-liability clause does not apply to consumers within the meaning of GO 21/1992 art. 76 (on unfair terms). For end consumers, liability is determined in accordance with the applicable law.

We may update these terms periodically. We will announce significant changes 30 days in advance, by email and in the app. Continued use after the effective date constitutes acceptance.

For any complaint, please first write to us at contact@albertoiacob.ro — we respond within a maximum of 5 business days. We resolve most issues amicably.

If the dispute persists, you have the following options:

• ANPC (the Romanian National Authority for Consumer Protection) — anpc.ro
• SAL (Alternative Dispute Resolution — ANPC) — reclamatiisal.anpc.ro
• The courts of law in Romania, in accordance with the applicable legislation.

These terms are governed by Romanian law. The language of the contract is Romanian.

For any question regarding these terms:

• Email: contact@albertoiacob.ro
• Address: Bucharest, Romania